Issue with Credit Card Processing

Incident Report for Geniuslink

Resolved

This incident has been resolved. All Invoices for usage in December 2022 have been generated, and will be charged on Jan 25th 2023.

Posted Jan 05, 2023 - 09:41 PST

Investigating

We have been alerted to an issue in our regularly scheduled billing cycle that has caused some payments to fail even though a valid card is on file. Please ignore any failed Payment emails that you may have received. We are currently investigating and will update as soon as we learn more.

Posted Jan 03, 2023 - 10:54 PST