On July 31st at 9AM PST we deployed an update to our click processing service to one of our regional data centers for testing. The following day, August 1st, this was deployed out to the remainder of our servers all around the world. Early in the morning on August 3rd it was discovered that this deployment was impacting our Proxy link processing, which was causing all clicks to Javascript snippet, Plugin, or Quickbuild links to fail to be processed through our service and simply default back to the original destination. Additionally this resulted in clicks not being reported inside of the Geniuslink dashboard.

This incident had no impact on any shortened/manually built geni.us links, and all short links continued to be automatically localized and affiliated through our service as they should be. However, this did result in a minor visual bug in our Global visualizer inside of the dashboard, which was incorrectly showing “no local match” for all countries.

This issue has been fully resolved as of 10:30AM PST on August 3, 2023, and clicks to all Proxy links (JS Snippet, Plugin, and Quickbuild) are being processed through our service once more.